Support Policy

Support for RepeatWell from Kyle K Grupico, operating under the RepeatWell brand. All support: support@repeatwell.com.

1. Support channel

Email support@repeatwell.com for product support, download help, setup questions, billing questions, and custom firm pricing. Support is self-serve first (guided setup, local documentation search, diagnostics).

2. Response-time commitment (SLA)

Email support replies within two business days, Monday–Friday, excluding U.S. federal holidays. This is a response-time commitment, not a guaranteed resolution time.

3. Support period by billing option

Monthly / Yearly: email support and updates included while subscribed. One-time: email support and updates included for 12 months from purchase; after that the purchased version keeps working permanently, but updates and support are no longer included unless a new purchase or upgrade is made. Free Starter / Fictional Demo: self-serve documentation and diagnostics.

4. Scope

Support covers installation, configuration, features, downloads, and billing. It does not include accounting, tax, legal, or compliance advice, data entry, guaranteed outcomes, or work on third-party software. RepeatWell is local-first: you retain responsibility for backups, source authorization, and access control, and your Markdown files remain yours and readable. Never send passwords, API keys, or secrets; support will never ask for them.